Return & Refund Policy

At Trendora Store, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help with returns and refunds under the terms below.

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1. Returns

• You may request a return within [4-15 DAYS] of receiving your order.

• To be eligible, items must be:

  • Unused and in the same condition you received them.

  • In their original packaging with tags, labels, or seals intact.

  • Accompanied by proof of purchase (order number or receipt).

• Certain items are non-returnable for hygiene and safety reasons, such as intimate wear, cosmetics, personal care items, and sale/clearance products.

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2. Refunds

• Once we receive and inspect your return, we will notify you of the status.

• If approved, your refund will be processed to your original payment method within [5–10 business days].

• Shipping costs are non-refundable (unless the return is due to our error, such as a defective or wrong item sent).

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3. Exchanges

• We only replace items if they are defective, damaged, or incorrect.

• If you need an exchange, please contact us before returning the item.

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4. Shipping for Returns

• Customers are responsible for paying shipping costs for returns, unless the item was defective or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

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5. Order Cancellations

• Orders may be canceled within [24 hours] of purchase if they have not yet been shipped.

• Once shipped, the standard return process applies.

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6. How to Start a Return

To initiate a return, please contact us at:
📧 [Insert Support Email]
📞 [Insert Phone Number]

We will provide you with return instructions and the appropriate return address.

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7. Contact Us

If you have questions about this policy, please reach out:
📧 [Insert Support Email]
📞 [Insert Phone Number]
🏢 [Insert Business Address]